Return, Exchange or Refund

Our products in Dalore are authentic, handwoven, handcrafted by traditional artisans in rural India, making each product unique with slight variations from each other.

An irregular weave, colour variation, print, colour bleed or stitch should not be taken as a defect but as a characteristic of handcrafted products, which lack the consistent uniformity of machine-made goods. Handloom inherently implies a beautiful uncertainty regarding uniformity.

Despite these nuances, Dalore stands by the quality of our products. We offer exchanges, returns, and refunds (for eligible product categories only) if you are not satisfied with your purchase for a reason that we may feel is justified.

The following exchange, return, and refund policies apply only to Domestic Orders placed online through our official website (www.daloreindia.com). These policies do not apply to products purchased in physical or offline stores or on any third-party platforms.

Our Policy for Cancellation or Refund Request time is 2 days after the day when you have placed your order.

Our Refund processing time is 9 to 15 days

After we get your refund or cancellation request, we will get back to you with our decision if the refund or cancellation is possible or not, depending on selected situations like only if there is a manufacturing defect, as determined post a thorough Quality Check process or the product received is very different from its description.

You can contact us at:

Phone : +91 8826360053  (10:30 am to 6 pm  Monday to Friday)

Email: info@daloreindia.com

We will get back to your email within 5 business days of reporting an issue.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform us or email us within 48 hours of delivery.

Exchange/ Return/Refund of item(s) is subject to the fulfilment of following conditions:

• The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
• Dalore India reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

Reverse Pick Up Policy

We provide a straightforward, hassle-free Reverse Pick-Up policy for our customers. Your satisfaction is important to us not just during the sale, but also throughout the Returns & Refunds process. Our policy is designed to make returns easy, save you time, and provide reassurance about your order.

When requesting a return or exchange or refund, please include your order number in the subject line to help us process your request quickly.

Please ensure that all returned items are securely packed to prevent any damage or loss during transit.

Items scheduled for reverse pick-up will be collected within 5 business days from the date of your request. If there is any issue with the reverse pick-up by our logistics partner, please inform our Customer Support via phone or email within 24-48 hours of your return request. Failing to report the issue within this timeframe may prevent us from accepting your complaint as it will be difficult to investigate further.

Once we receive the returned items, your refund or exchange request will be processed, depending on our examination of the product and whether it follows out refund and return regulations. For exchanges, the new order will be dispatched within 8-14 business days after we receive the initial shipment.

Please note that some pin codes are not eligible for reverse pick-up. In such cases, customers will need to return the items to us directly. The return shipping address will be the same as indicated on the original invoice. If you self-ship the items and they are lost in transit, no refund will be provided.

We do not offer reverse pick-up services outside of India. In cases of incorrect product delivery or manufacturing defects, customers must self-ship the product back to Dalore India.

We hope this process makes your experience with us smooth and satisfactory.

Claiming Refunds

For Credit Card/Debit Card/Net Banking

As the payment is made by you through your debit card/credit card or account at the time of purchase, refunds will be credited back to the original payment method.

• Banks typically take 4-5 business days to process a refund once it has been initiated.
• If a customer self-ships the item(s) and the package is lost in transit, no refund will be provided.

For COD (Cash on Delivery) Transactions:

• Refund will  be processed and transferred directly to the customer’s bank account.
• Customer’s name must match the bank account holder's name.
• Cash refunds are not available for COD orders.
• Refunds will only be initiated after we have received the returned shipment.
• No refund will be given if a customer self-ships the item(s) and the package is lost in transit.

No Refunds Will Be Issued for International Shipments If:

• An incorrect or outdated delivery address is provided.
• The courier makes 3 unsuccessful delivery attempts.
• The recipient refuses the package.

We hope this clarifies our refund policies and ensures a smooth process for you and us.